Shipping & Delivery

Find answers about shipping times, delivery options, tracking your order, and more.

• What are the shipping options and costs?

  Shipping is free on every order within the United States:

  • Standard Shipping (3-7 business days): Free on all US orders — no minimum purchase

  Orders placed by 2:00 PM ET on a business day are normally processed the same day; orders placed after that are processed on the next business day. Processing takes 1-2 business days. View full shipping policy →

• How long will it take for my order to arrive?

  Delivery timeframes depend on your selected shipping method and destination:

  • Standard: 3-7 business days after shipment

  For Alaska, Hawaii, Puerto Rico, and APO/FPO addresses, please allow an additional 5-10 business days. Processing time (1-2 business days) is not included in delivery estimates.

• How do I track my order?

  Once your order ships, you’ll receive an email with a tracking number. You can also track your order in these ways:

  • Click the tracking link in your shipping confirmation email
  • Log into your account and visit Order History
  • Use our Track Order page with your order number and email

  Tracking information may take 24-48 hours to update after your order ships. If you don’t receive a shipping email within 3 business days, please contact us.

• Do you ship internationally?

  Yes! We ship to over 100 countries worldwide. To see if your country is eligible, select your region at the top of the page or visit our International Shipping page.

  International shipping rates and delivery times vary by destination. You can view exact shipping costs at checkout. Please note that international orders may be subject to customs duties, taxes, and brokerage fees upon arrival, which are the responsibility of the recipient.

• What if my package is delayed or lost?

  If your tracking shows no updates for more than 3 business days, or your package appears lost, we’re here to help:

  • First, check your tracking link for the latest status
  • If the status is “Delivered” but you haven’t received it, check with neighbors or building management
  • Allow 1 additional business day — carriers sometimes mark packages delivered early
  • If still missing, contact customer service within 10 days of the delivery date

  For confirmed lost packages, we’ll work with you to arrange a replacement, store credit, or refund.

• Can I change my shipping address after placing an order?

  We can update your shipping address only if your order hasn’t been processed or shipped yet. Here’s what to do:

  • Before processing: If your order status is “Order Received,” you can contact us to request an address change
  • After processing/shipping: Unfortunately, we cannot change the address. You may need to contact the carrier directly or arrange for a package intercept

  Please double-check your address before submitting your order to avoid delays. We’re not responsible for packages shipped to incorrect addresses provided by the customer.